Step 1: A Customer Wants to Talk:
A visitor lands on your site or messages your business. They ask to speak with someone or request a callback. Cueveo captures the request instantly — via chat, form, SMS, or voice. 💡 Think of it as your AI receptionist, always available.
Step 2: Cueveo Analyzes Context and Calendar:
It checks agent availability, time zones, and call types (e.g., sales vs. support).Optional filters like call priority, team member skills, or service tiers guide the match. ⚙️ AI handles logic, so your team doesn’t have to.
Step 3: Instant Smart Scheduling:
Cueveo proposes the best time — either fully automated or with optional suggestions.Your customer confirms in one click or reply.It works seamlessly across web, mobile, or voice platforms. 📆 No back-and-forth. Just booked.
Step 4: Automated Reminders + Call Routing:
Both parties receive personalized reminders via email and/or SMS. At call time, Cueveo routes the conversation to the right person — via VOIP. Afterward, it can log the call, trigger workflows, or follow up via AI. 🔄 End-to-end call automation — from booking to wrap-up.